Shipping policy

Shipping and Delivery

Available destinations, delivery methods and shipping charges are shown at checkout before payment. Any free-shipping offer applies only when the stated checkout conditions are met. The checkout total is the amount payable for the order; import duties or local charges, if not collected at checkout, may be payable to the relevant authorities.

Any dispatch or delivery estimate shown for your order is an estimate, not a guaranteed arrival date. We do not guarantee delivery before Christmas or another event unless an express guarantee is specifically stated for your order.

Delays and Tracking

When tracking is available, shipping confirmation is sent to the contact details supplied with your order. Tracking can take time to update after dispatch. Please check your delivery address carefully and contact us promptly if it needs correcting.

If we cannot ship within the timeframe stated for your order, or within 30 days when no shipment timeframe was stated, we will notify you of the delay and offer the choice to consent to the delay or cancel the unshipped order for a refund, as required by applicable law. We will not treat silence as consent where affirmative consent is required.

If an order is missing, marked delivered but not received, or damaged in transit, contact support@tgltnstore.com with your order number so we can investigate and provide an appropriate resolution. Our return and refund policy and your statutory rights continue to apply.