Refund policy

30-Day Returns

You may request a return within 30 days after delivery. Contact support@tgltnstore.com with your order number and the item you wish to return. We will provide return instructions and the correct return address. Please do not send items to the address on the shipping label without checking with us.

Items returned because of a change of mind must be unused, unwashed and in their original condition, with the original packaging where reasonably possible. You are responsible for return shipping in these cases. We do not charge a restocking fee.

Damaged, Faulty or Incorrect Items

Please contact us promptly if your order arrives damaged, faulty or incorrect. Include your order number and, where possible, photographs so we can resolve the issue. We will arrange an appropriate replacement, repair or refund and cover reasonable return shipping where the problem is our responsibility. Your statutory rights are not limited by the 30-day change-of-mind period.

Refunds

We will notify you after receiving and inspecting a return. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit. For change-of-mind returns, original delivery charges and return shipping are not refunded, except where applicable law requires otherwise.

Cancellations and Exchanges

Contact us as soon as possible to request a cancellation or change. We will try to help before processing or dispatch, but a request is not guaranteed once fulfillment has started. If the order has already shipped, the return process applies. For an exchange, contact us for instructions before returning the item.

Nothing in this policy excludes or limits rights that cannot be excluded under applicable consumer law, including any applicable withdrawal rights.